Case Study - UT Federal Credit Union

Bucketlist Case Study - UUT Federal Credit Union

Automating Recognition, Rewards and Awards, all while Strengthening Culture

Starting with a Google search and not wanting to track recognition and points manually anymore, UT Federal Credit Union couldn’t be happier with their decision to use Bucketlist.

“It was a true overnight success” – Anne Hewitt, Assistant Vice President of Retail Services.

Automating Employee Recognition

Manual Process

When Anne Hewitt, Assistant Vice President of Retail Services at UT Federal Credit Union, first joined the team, she was impressed that the company had a focus on strengthening culture through recognition.

This was short lived when she realized that she was the person having to do the manual process of receiving little slips of white paper and tracking points and recognition across the state.

Anne jumped on Google, found Bucketlist, and launched the automated online platform in December 2019.

Bridge the Distance

Spread throughout Tennessee, the team at UT Federal Credit Union wanted a way to acknowledge each other and bring in those who aren’t in the central market so everyone feels like they’re part of the team.

“Now we can recognize each other and see it as a group, in live time, and not just between you and the person recognizing you.” said Anne Hewitt.

They have also found the platform is a great way to keep in touch with colleagues since they started working from home and not seeing each other daily.

Launching Bucketlist

UT Federal Credit Union launched Bucketlist in December 2019.

“I’ve gone through a lot of program launches in my time, and I can say with complete honesty that everything Anthony and Jason said they’d do, they did. It was everything we wanted it to be. We flipped that switch and it rolled out perfectly,” said Anne.

Concerns Prior to Launching

Their biggest worry prior to launching Bucketlist was around the value of their points being very small, so they were concerned around the impact as people would need a lot of points to be able to redeem a reward… but despite that, that program has worked.

Recognition & Personnel Reviews

UT Federal Credit Union even use recognition as a component in personnel reviews.

“A lot of staff mentioned it in their personnel reviews and it’s becoming a part of our every day,” said Anne.

“Some people hardly used Bucketlist last year, and this year they’ve given out over 100 recognitions. People are using it and making it part of their daily routine.”

The Results

Anne explained how there is constant recognition happening on the platform!

Since implementing the Bucketlist rewards and recognition program, Anne has noticed a big increase in her direct team and how they acknowledge each other.

“When we onboard new staff and have a program like Bucketlist, we stand out. We have that community feel and we care about each other. New staff see that in their first 5 days of employment,” said Anne.

When asked what’s the most interesting thing she’s noticed in staff since implementing the Bucketlist rewards and recognition platform, Anne responded with, “How much they’ve embraced it and how quickly they embraced it. It was a true overnight success.”

The Return On Investment

“You can’t get an exact ROI, but you can’t imagine what would happen if you didn’t have the program. It’s so important to acknowledge each other. It’s been a really great program, I really can’t say enough good things about it,” said Anne.

Favourite Features

Phone App

Anne loves the phone app!

“I adore the app on the phone. Not everyone is in the office or by a computer, and you can literally give an acknowledgement while walking down the hall to your next meeting. I was making dinner, reflecting on my day while playing with the air fryer and giving out Bucketlist points the other night.”

Integrated Yearly Awards Into Program

UT Federal Credit Union integrate their yearly awards through Bucketlist.

They have multiple awards, such as; Best Back Office Manager, Branch of the Year, Top Branch Loan Volume, and the winner/s receive a couple thousand points to redeem however they choose.

“I can’t imagine what we would have done in 2020 without Bucketlist.”