A SaaS company, Advisor Websites creates websites and digital marketing solutions for financial professionals in North America. Going from one strength to the next since their inception in 2002, Advisor Websites has been recognized as one of Canada’s Fastest Growing Companies for the last three years (2017, 2018 and 2019) and their thriving team and culture received a 2020 Employee Recommended award.
Advisor Websites CEO"Bucketlist recognition has created a culture where everyone is happy to help each other, no matter what department they sit in. Our teams are more connected than ever."
Like most companies willing to take the dreaded internal deep-dive, Advisor Websites discovered there was more than one problem that needed improving. They also found that problems fed off each other.
#1 – In-house recognition program not being utilized
Advisor Websites understood the importance of recognition and tried to do it on their own, without third party software. Staff weren’t engaged or getting involved with recognition.
#2 – Working in silos
Departments were doing great work, but communication and collaboration between departments was low. The silo walls were high and opaque!
#3 – Adoption of new company core values
In 2016, they revamped the four core values to be more inline with the direction they wanted the company to grow. They wanted to bring core values to the forefront of everything the team does.
#4 – Negative Employee Net Promoter Score (ENPS)
Advisor Websites conducted an Employee Net Promoter Score (ENPS) survey, which resulted in a negative score. Findings from the ENPS revealed that staff were unhappy with product performance, goal alignment, communication between departments, and not feeling valued for their hard work.
In order to improve the four main pain points, Advisor Websites knew that recognition was going to be an essential tool in their arsenal. But they were already doing recognition and had poor uptake… so how could they get staff to participate in the recognition program? Here are the steps they conducted on their road to success.
Step 1: Find a platform to make recognition easy
Advisor Websites was referred to Bucketlist and they loved how it integrated with Slack; their main form of communication.
“When it’s integrated with a program we use all day, it removed a huge barrier as we only had to introduce a new channel instead of a new platform.” – Alex
Step 2: Engrain new company core values
To provide united direction, every recognition is linked to a core value; own it, got your back, above and beyond, and impact tomorrow.
“Our new core values are awesome and promote teamwork, productivity, and growth. We want to recognize people for living core values on a daily and weekly basis and encourage them to continue to do so.” – Alex
Step 3: Lead by example
To help company-wide uptake they knew they needed buy-in from the top.
“When we first launched Bucketlist, all managers had to allocate ALL their points each week.” – Alex
With leadership support, recognition naturally filtered down to all staff.
Step 4: Public Recognition (Leaderboard functionality)
Recognition and points are non-monetized at Advisor Websites. They use the leaderboard to provide additional public recognition to staff who are living core values. The top 10 on the leaderboard get a verbal shoutout at the weekly company-wide meeting, with the top 5 people having their achievements announced.
“The leaderboard is a really good way for everyone to see those who are achieving greatness and living core values. Some weeks see particular people or departments dominate the leaderboard, but that’s because they have been doing an incredible job and deserve the recognition they’re receiving.” – Alex
Recognition has resulted in incredible success for Advisor Websites.
Now, Advisor Websites have an average of 90% engagement with the recognition platform.
“With such high engagement, the momentum continues as the ‘core values channel’ is constantly popping off and everyone wants to be part of it.” – Alex.
Advisor Websites staff have rated the Bucketlist recognition program 9.7/10 in terms of satisfaction
No more silos
The silo walls not only have broken down, but there is a lot of transparency between departments who now regularly work together to achieve company goals.
Recognition encourages people to help each other and has naturally improved communication. Transparency is also attributed to each department presenting their wins, struggles and showcasing their work in the weekly meeting.
New company core values
This quote sums up these results:
“It’s amazing, you can ask anyone in the company what the values are and people have them memorized. Our culture is alive and well and staff members are aligned and living our values on a daily basis.” – Alex
We’ve saved the best to last…
A positive ENPS
Advisor Websites conduct the ENPS survey quarterly. At the start of 2019 the score was a positive 10 (a huge increase from the negative score they had previously).
It doesn’t stop there! Throughout 2019 the score has continued to improve, with the latest survey results in Q2 2020 being a whopping positive 50!
“We thought 40 was a good result at the start of 2020, but the following quarter it increased again to 50!” – Alex
In addition to recognition driving their ENPS success, Advisor Websites have focused on improving product performance and company-wide goal planning so they’re all focused in a united direction.
You can achieve results like this too.
“Incorporate recognition into your daily activities. We have integrated Bucketlist into Slack and that’s where we all keep up-to-date with the great work our employees are doing.”
Recognition is even part of their new staff induction process.
The details: how Advisor Websites use Bucketlist for Recognition
- Peer recognition program.
- Staff and managers can recognize one another for living core values and can hand out points with each recognition.
- The company also recognizes employees years of service (employee anniversaries) and offer other monetary rewards.
- The platform integrates into all of their key tools and software including Slack, Gmail, and BambooHR.
See how First Bank used recognition to:
- Boost morale,
- Increase employee engagement, and
- Keep people front and centered.
“Seeing managers recognize not only their staff, but staff in other departments is super refreshing. You don’t always get to hear recognition from a manager so directly, but having it real time, ‘Thank you for what you did, great job, and keep up the good work’ has been amazing for morale all around the company.” – Julianne Silletti, First Bank Human Resource Assistant